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Position Details
Reference Number 10677
Position Title Customer Services Officer Qualified - Leisure Churchill
Employment Type Casual
Award Classification Enterprise Agreement - Enterprise Agreement
Hourly Rate 29.72
Position Summary

Customer Service Officer – Qualified (Customer Service, Lifeguard, Learn to Swim)

Casual ongoing (multiple positions)

Latrobe City Council are looking for Qualified Customer Service Officers (CSO) who are passionate about service delivery with customer experience at the forefront of all interactions, creating a positive and inviting environment for all user groups and patrons accessing our facilities. You will also be required to supervise the public, maintaining vigilant observation of the pool area, to ensure the maximum safety and enjoyment of Aquatic Facilities.

Customer Service Officer

  • Work in a fast-paced environment, processing payments, maintaining accurate cash handling, point of sale reconciliation, daily banking procedures, telephone and counter enquiries, and problem solving where necessary to ensure great customer service at all times.
  • Previous experience in a customer service roll will be advantageous.

Pool Lifeguard

  • In addition to great customer service, our lifeguards are required to be familiar with emergency First Aid and evacuation procedures and take action as required within Life Saving Victoria procedures.
  • Inform patrons of relevant rules and regulations as appropriate.
  • Observe all activities in the pool area and enforce centre behaviour and safety rules as required.
  • Our lifeguards are also responsible for water treatment and testing, and to carry out procedures as required by Life Saving Victoria guidelines.

Learn to Swim Teacher

  • You will hold relevant qualifications and experience in Austswim or Swimming Australia to confidently plan, develop, prepare and conduct swimming lessons to meet participant needs and Latrobe Leisure guidelines.
  • Capable of providing lesson plans for replacement teachers in case of absence.
  • Establish professional and positive relationships with parents/guardians and children.

Please note: the flexibility to work across a seven day roster is essential.

For further information and to view the position description please visit our website or contact Richelle Rowed - Acting Leisure Facility Leader - Latrobe Leisure Churchill on 0402 527 500.
Applications are to be submitted electronically on the Latrobe City Council website and will be accepted until 11pm, Wednesday 11 December, 2019.

We are a diverse and inclusive workplace. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, LGBTIQ+ people, people with a lived experience of disability and service personnel and their families to name a few. We will make reasonable adjustments when required.
Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working With Children’s Check.

Contact Person Richelle Rowed
Contact Number (04) 0252 7500
Closing Date 11/12/2019
Position Description
CSO Qualified Final.pdf Open
Application Guide View Guide
Please note that this position will close at 11:45pm (AESDT) on the closing date.
Please ensure your application is added before this time as we do not accept late applications.